Unplug and wait 10 seconds. The easy fix is to make sure you are using the original power supply that came with the unit. Find out more about the Lightwave Alexa … Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. Pair Your Phone or Bluetooth Speaker to Your Echo Device, Remove Paired Bluetooth Devices from Your Echo Device, Update the Wi-Fi Settings for Your Echo Device. Alexa says it’s unresponsive. Tap on your Echo device, select Bluetooth and Clear all paired devices. It’s been working fine until this morning. Alexa doesn't respond or says she can't understand you. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". You might want to know, that regardless of the model of Alexa service device, they all use the same, and connect to the same, Alexa service. so how do iI fix my plug that is now unresponsive. Make sure the Echo device is plugged in . Now you can dim lights, change heating temperatures, control sockets and more without having to open the Lightwave App. But with the exact model, I when I link one of them, it works great, when I try to link the other one, alexa either doesn't find it or ends up telling me the device is unresponsive. After you reset your Echo device, you need to register it to an Amazon account and reenter any device settings to use it again. So replacing it, seen that way, may not be so hard to do. Go to the iTunes App Store or Google Play and see if there's an updated version available. You may want to try resetting your Echo device if it hasn't been working properly or if you intend to sell or give it away. After you press and hold the Reset button, the light ring on your Echo device … On Echo devices with a camera, a red Turning off the lights on the Lifx app works but not when asking Alexa wants too. Press and hold the button on the plug. Here are some common issues that you might be coming across and how to fix … 4 hue lights attached to alexa hub and just before Xmas, all hue lights gave up. Network Light – This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs. In the next step, all you need to do is You need to keep that till you don’t see the light ring on your Echo device change to orange, and then to blue. How to fix your iPhone if it’s frozen “If your iPhone is completely unresponsive (frozen) and you cannot power it off normally, then you can try forcing it to restart,” Sutton says. How to fix your iPhone if it’s frozen “If your iPhone is completely unresponsive (frozen) and you cannot power it off normally, then you can try forcing it to restart,” Sutton says. When the task is done, set up your iPhone as a new device. Hope that helps who ever … Tap Add a device if you have no other lights set up or the plus sign in the top right corner if you do. The devices still respond to voice commands. Look for your skill, in my case was the TP-Link skill. If that doesn't fix things try relocating the Alexa speaker closer to the router. Tap on Your Skills. Edit payment info, 1-Click Settings If restarting and relaunching the app didn't work, update the app. You have added them but when it comes to turn them on and off the app says it cannot connect to that light bulb. If the reset is unsuccessful, you may need to try again. For example, there are many cities around the world called "Paris." Select your device and then select Update Wi-Fi. After logged in to the Alexa App, go to skills in the menu. Obviously the Wyze connection is working if you’re able to control your stuff manually via the Alexa app. Download Amazon “Alexa” app from Amazon Market, Google Play or iOS App Store. Tap Add a device if you have no other lights set up or the plus sign in the top right corner if you do. Make sure your TV Cube’s volume isn’t muted and adjust if needed. You have trouble listening to sounds from your Amazon Fire TV Cube. Alexa Dot 1 Factory Reset Now Done You have now restored your Alexa Echo Dot 1st Gen speaker to its factory default state. The LED's or their drivers may not be working properly, requiring a replacement of the LED/Microphone board. My alexa has a red light on and is not responding to me. If you see a single flash of purple light after an interaction with Alexa, that means you have Do Not Disturb enabled. I don’t see anywhere to do that in the Alexa App. Open the Alexa app and hit Settings. Register in Alexa & login into app. How to Fix It When Alexa Says the Echo Is Offline Try these troubleshooting steps in the order presented here, ranging from simple fixes to more complicated problem-solving. Update the Alexa app on your iPhone or Android. 1. If that fails, try updating the wi-fi settings: In the Alexa app, open the Menu, and then select Settings. “Disable skill” and then “Enable skill” and it will ask you to update your password. I tried reinstalling both apps (alexa and lifx), disabling the lifx skill multiple times, tried connecting them in a different order as well as resseting both light bulbs. While we're unable to respond directly to your feedback, Alexa might seem to be unresponsive because your Echo is too far away from the router. Alexa Device Is Unresponsive. Here are some of the common problems you may encounter, complete with a guide on how to quickly fix … This isn't the information I was looking for, Top subscription boxes – right to your door, Ask Alexa to Read Back Your Most Recent Request, Ask Alexa to Tell You Why She Just Did Something, Check Your Echo Device's Software Version, Echo Device Can't Connect to Wi-Fi During Setup, Green Light Won't Turn Off On Your Echo Device. A few things that you will need to do in order to make it work are: 1. Deliver books, apps to your device, Digital Purchases If all else fails reinstall the light in the Phillips app. Check for Compatibility I woke up, told alexa to turn on my bedroom lights which worked, then got out of the shower and asked her to turn the lights off and it was unresponsive. Once you update the app, see if this resolves the offline issues. The good news is that you will not have to worry much about the issue as you can fix it easily with some simple troubleshooting steps. When the message comes up you can not see the current state of the device. Related: Alexa: What The Different Light Colors Mean On An Amazon Echo Device One issue that could be causing the music to stop playing on the Amazon device is Wi-Fi connectivity. How to fix when Alexa Won’t Connect to WiFi/Internet? Though if this is your first rodeo with TP-Link, which offers a wide ecosystem of smart home products in addition to smart plugs, you could use a tiny bit of guidance. I’ve never heard of that problem, but it sounds more like an issue on the Alexa side. How Do I Get an Invitation for an Echo Device? Make sure you have an active internet connection. Only one can apparantly be supported at once (that shouldn't be the case at all right ??) If not already done, set up your Amazon Alexa device and your LIGHTIFY system. Press question mark to learn the rest of the keyboard shortcuts. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Press it again to enable your microphone. As useful as Alexa can be around your smart home, there are often times we feel she should say less. Make sure you have an active internet Luckily, the process Network Light – This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs.. 3. To fix issues with your Echo device not responding: For more help, try our Echo & Alexa forum. The serial number is printed on the bottom part of the hue bulb. Make sure you're using the power adapter that was included with your device. To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise. Fire TV Cube then responds to you through its speaker instead of the TV or audio device. That means the device microphone is disconnected and Alexa is not listening. Open the Amazon Alexa App. I had to reinstall my own WeMo Mini after an extended power outage. The light indicator is red when your device is muted. First power cycle everything. How to Reset Alexa. Yep, you can thank me later! Yellow Light Won't Turn Off on Your Echo Device, Alexa Doesn't Understand or Respond to Your Request, © 1996-2020, Amazon.com, Inc. or its affiliates. Thanks, … This issue was first raised with the introduction to iPhone 5 when numerous Apple users reported that the screen suddenly stops responding to the touch. Is your Alexa Having Trouble Connecting To Internet? still, nothing seems to work :c. Anyone here is having the same issue or has any idea how I could fix it ? Volume is Muted. Use Alexa and compatible devices, such as the Amazon Echo and Amazon Dot, to command your Lightwave devices by voice. we'll use this information to improve our online Help. To do this, open the Alexa app and select Devices in the bottom right-hand corner. the issues appears when I try to link them to the alexa app and my echo speakers. There's a problem loading this menu right now. If you want to know the weather in Paris, France, say, "What's the weather like in Paris, France?". The light indicator is red when your device is muted. The smart light will be connected to the same Wi-Fi network your mobile device is connected to . Only one can apparantly be supported at once (that shouldn't be the case at all right ??) Select the department you want to search in. However, if you own alexa echo plus device with inbuilt zigbee bridge and want to reset Philips hue bulb via amazon echo plus because you don’t own hue bridge , given below is the tutorial for you. Alexa doesn't respond or says she can't understand you. the issues appears when I try to link them to the alexa app and my echo speakers. And the fix posted from user swbradshaw: The Z-wave documentation on Home Assistant needs updating to make this more clear. It literally was within the span of 15 min. Move it closer to the router and see if this solves the problem. The brain behind Amazon's voice powered devices like Echo, FireTV etc. When the task is done, set up your iPhone as a new device. I would suggest you got back to you phillips app and make sure it's still connected in that app. So long as you do this, you should NOT lose any settings previously configured in the Alexa app. Check that your device isn't muted. If your Echo or Echo Dot is unresponsive, or you want to give your device to someone else, you can reset the device. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. Ensure you enable remote access in the app before re-running discovery on Alexa. Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. Looks like you're using new Reddit on an old browser. when I link one of them, it works great, when I try to link the other one, alexa either doesn't find it or ends up telling me the device is unresponsive. Then restore power after a few minutes. Rephrase your question or make it more specific. 3. An Alexa smart speaker has the power to control your lights, plugs and other devices – and it's so easy to set up. I have a Leviton DW6HD wall dimmer switch I installed 2 days ago as “Office Lights”. 2. I have a couple of lifx light bulbs and both work great from the lifx app. Tap on Skills & Games. Alexa Preferences and Settings Alexa App Doesn't Open on Web Browser Alexa App is Slow or Unresponsive Alexa App OS and Software Version Compatibility Download the Alexa App Sign Out of the Alexa App Turn Alexa 2. Un plug/restart. Next, you’ll need a paper clip or SIM tray tool to press and hold the Reset button. How to Factory Reset Alexa Spot Instructions You get your choice of four Zigbee channels—11, 15, 20, and 25—and you’re supposed to make sure all your Hue and other connected smart lights are turned on before changing channels. What Do the Lights on Your Echo Device Mean? To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. You have tried everything, changed the batteries but your remote is quite old and you are about to replace it!You don't have to though, just a few basic tools and matterials… This wikiHow teaches you how to reset your Alexa device. All other devices (non hue light, plus a few sockets) work perfectly. No need to get tedious and battered as in most occasions, it is quite effortless to fix unresponsive touch screens. The Leviton app turns it on/off fine. While holding the button, plug into an outlet. Use a paper clip (or similar tool) to press and hold the Reset button. To reset your second generation Echo Show without losing your smart home device connections, say, "Alexa, go to settings," or swipe down from the top of the screen and select Settings . You have tried everything, changed the batteries but your remote is quite old and you are about to replace it!You don't have to though, just a few basic tools and matterials… Open the menu and select “Skills” from the SettingsTab.Tap in the Amazon Search the LIGHTIFY Skill Name (EU - LIGHTIFY V2 EMEA, NAFTA - LIGHTIFY V2 North America) and click on “enable” to connect your account.Now you need to confirm your LIGHTIFY account data by … Please select what best describes the information: Thanks! Echo Dots are easy to use and fun to play with, but sometimes they can run into trouble. Restart the Alexa-enabled device. Tap on the three lines in the upper left-hand corner. That solved my issue, but it took a long time to figure that out. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. Devices & Content The easy fix is to make You can find the Reset button at the base of your device. Anyone else experiencing this issue and able to determine if its on Amazon or Hubitat's end? Change your address, Digital & Device Forum 1. Alexa shows an spinning orange ring This means one of two things. Fix an Unresponsive Remote Control: There is nothing more annoying than having an unresponsive remote control!! You can say "Alexa, tell me what you heard" to find out what it thought you said. Solid red light shows when the microphone on/off button is pressed. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. Also make sure that the Alexa app lists the light under Setting, Devices. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. You will have to confirm the action, and in order to do so click on OK. The issue here is that “polling_interval” appears to do nothing unless you add the customize configuration under this. The Echo doesn't hear you No matter how much you yell at it and even if you press the action button to wake it, the Echo can't hear a thing you say. Choose Light as the device type. Here are four common problems with Alexa speakers and how to fix them. View purchased books & apps, Your Subscriptions I have a couple of lifx light bulbs and both work great from the lifx app. Tap on Help icon (question mark) on top right corner. Otherwise I guess I'll just do a factory reset. Fixing Unreachable Hue Light Bulbs This is a common issue and can be very frustrating, however there are a few reason this can happen, once you know which reason it could be then you can easily fix it from there. I tried reinstalling both apps (alexa and lifx), disabling the lifx skill multiple times, tried connecting them in a different order as well as resseting both light bulbs. Launch the WiZ app on your mobile device. Alexa doesn't respond or says she can't understand you. Fix an Unresponsive Remote Control: There is nothing more annoying than having an unresponsive remote control!! Please help! Now you're wondering how the heck you set it up so that you can use it with your favorite digital assistant, Alexa. Audio is Distorted or Silent. Does the light turn on and off with the Phillips app? You should now see your device with a light bulb icon Once you have completed the configuration for each device, you can test by asking your Alexa device in each room to turn the lights on or off without specifying a room name. If the Cube lights up after voice command test, but you do not hear a response, clearly say "Alexa, I cannot hear you." You have to go into your Alexia app and select “Skills & Games” then select “Your skills”. still, nothing seems to work :c. Anyone here is having the same issue or has any idea how I could fix it ? On this page now, Tap on RESET PHILIPS HUE LIGHT link under Connect Lights subheading on the page. 4. On your Echo device, press and hold the Action button until the light ring changes to orange. There are a number of ways to improve Wi-Fi connectivity when music buffers or does not play. Unplug your device and then plug it back in. Make sure you have an active internet connection. The speaker enters setup mode after a factory reset. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. You can fix that with the Power-On Behavior feature, which gives you two options for when your lights regain power. The power Light – This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on.. 2. 1. smarth things it works perfect. You can fix that with the Power-On Behavior feature, which gives you two options for when your lights regain power. If you have a second generation Echo Show, you can, of course, use the built-in Zigbee chip to connect to your external smart home devices – and how you reset affects those connections. The light should start pulsing white or blue, meaning it's been reset and is in pairing mode. A simple restart often solves a host of mysterious tech problems. To sync Amazon Alexa with Geeni App, follow the below instructions: 1. App works but not using your voice select what best describes the information: Thanks home there! You accidentally deleted discovered hue bulbs from your Amazon Alexa app reinstall the light changes. Fails reinstall the light ring changes to orange Alexa is not available for discovery.. Before re-running discovery on Alexa ensure you Enable remote access in the left-hand. Drivers may not be working properly, requiring a replacement of the hue bulb apps for iOS and Android ’. 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