If you receive your Genesys solutions through a partner, please contact your … Indianapolis, Indiana. “With this announcement, Genesys ushers in a new era in customer experience,” said Paul Segre, chief executive officer of Genesys. Genesys, or Genesys Telecommunications Laboratories, Inc., is a company that sells customer experience and call center technology to mid-sized and large businesses. The UC vendor landscape is undergoing a significant transformation this year as vendors scramble to reorient themselves to cloud computing in order to meet the market demand for cloud-based UC solutions. This is enabled by Genesys Cloud ™ , an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. “Our combined product portfolio will provide the broadest set of transformative customer experience solutions optimised for customers of all sizes and sophistication levels, available both in the cloud and on-premise,” said Segre, in a statement. For Business Intelligence 4.2 client tools: Windows: Windows 7: 8.1: Windows: Windows 8: 8.1: Genesys Interactive Insights Server Support. Genesys is a leader for omnichannel customer experience & contact centre solutions, trusted by 10,000+ companies in over 100 countries. Genesys to buy Interactive Intelligence for $2 billion. D’où une parfaite omplémentarité autour d’un o jetif ommun : l’amélioration de l’epérien e lient. We’ll help you reach your goals, together. Genesys Cloud. Genesys Interactive Insights Also known as GI2. Deliver competitively superior customer experiences and digital transformation at any scale. Build better bots with natural language understanding for smart self-service. We’re pleased to welcome the Interactive Intelligence team.”, Tom Eggemeier, president of Genesys, added, “We’re excited about accelerating our mission to be an iconic company for our employees and customers. This page was last edited on July 30, 2020, at 16:23. [email protected] The unified communications landscape continues to get shaken up this year as call centre software provider Genesys Telecommunications unveiled plans Wednesday to acquire rival Interactive Intelligence for approximately US$1.4 billion, a move the company said will accelerate innovation in the customer experience market. The all-in-one on-premises contact center solution Genesys Engage. Interactive has been rapidly growing its channel program following an overhaul of the program in December. Gartner’s 2016 Magic Quadrant for unified communications, Polycom is set to be bought by Siris Capital Group. For example, you can keep your Northcraft BI solution in place if you switch from Genesys/ Interactive Intelligence™ to ServiceNow™. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. This is enabled by Genesys Cloud ™ , an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Craft a custom call center with apps and integrations. Our success comes from seamlessly connecting employees and customers across channels, on-premise and in the cloud. The Genesys/Interactive Intelligence Merger Is Complete March 3, 2017 On December 1, 2016, Genesys, a global leader in omnichannel customer experience and contact center solutions, completed the purchase of another major player in the contact center space, Interactive Intelligence. Genesys has made a major acquisition with the purchase of Interactive Intelligence Group Inc., a provider of solutions for customer engagement, communications, and collaboration. Copyright © 2021 Genesys. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS On December 1, 2016, Genesys, a global leader in omnichannel customer experience and contact center solutions, completed the purchase of another major player in the contact center space, Interactive Intelligence.Acquisitions can be handled in a number of ways, so there has been much anticipation as to what final form the organization will take. Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. A new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI), replaces GI2. Some UC providers will be forced to exit the market with the expected vendor consolidation, according to research firm Gartner. See the associated iWD page in this guide. Give your customers 24/7 self-serve assistance with intelligent automation. CPI – Contact Center, CRM, and Enterprise Phone Solutions. 15 years. A community of continuous learning and innovation for customer experience professionals. Learn about Genesys and discover why we’re trusted by 11,000 companies worldwide. Maximise your customer experience technology to reach your goals and delight customers. The transaction is expected to close by the end of this year. Watch and listen your way to better customer experience and more connected moments. Genesys | Interactive Intelligence | 44 027 abonnés sur LinkedIn. SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com/en-gb, the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. Genesys ambitionne de devenir le leader des solutions de relation client, en s'offrant avec l'acquisition d'Interactive Intelligence de nouvelles solutions cloud pour les centres d'appel. Both Genesys and Interactive Intelligence have a strong heritage of software and web development. Genesys Telecommunications Laboratories Inc., the maker of call-center software, has agreed to buy Interactive Intelligence Group Inc. in a deal valued at about $1.4 billion. All rights reserved. If a report has never been refreshed, the Status bar displays the following message: Refresh Date: Data is not refreshed. For Genesys Engage on-premises customers, GI2 8.5 entered End of Life (EOL) on January 25, 2019 and End of Maintenance on July 28, 2020, and reaches End of Support on January 24, 2021. We will have a larger combined R&D budget to address the needs of the market. No programming required. Choose the contact centre platform for rapid innovation — ideal for organisations of any industry or size. Notes: An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, and Solaris SPARC. Extend functionality without directly using an API. The aggregation process runs continuously throughout the day within the time frame that is determined by configuration options in the [schedule] section of the Genesys Info … Genesys | Interactive Intelligence. Genesys® powers 25 billion of the world’s best customer experiences each year. That program is focused on its PureCloud contact centre-as-a-service platform that launched in 2015, a product that has helped it attract 50 new channel partners this year. March 3, 2017. Polycom is set to be bought by Siris Capital Group, while ShoreTel recently acquired cloud-based UC specialist Corvisa. Apache may work with Linux OS, but this combination is not tested or supported by Genesys. Genesys: Interactive Speech Recognition : Nuance: Recognizer 11.0.3: Packaged in Nuance Speech Suite 11.0.4 bundle; Compatible with Nuance Recognizer 10 Languages (unless otherwise specified) Vendor Documentation: Nuance: Recognizer 10.2.4 (MRCP) Tested with Nuance Speech Server 6.2.4. Genesys. Genesys | Interactive Intelligence April 2000 – April 2006 6 years 1 month. Genesys now has over 10,000 customers in more than 100 countries supporting over 25 billion customer interactions per year. Join us in celebrating heroes in headsets — the agents who go above and beyond. But I truly cannot believe how much things have changed for the better within the last couple of years. Terms of Use | Privacy Policy | Email Subscription. Watch 20 videos from Virtual Xperience with tips and best practices for building trust and loyalty. Run your contact centre with software that makes great customer experience easy. Enter your corporate address and we'll get you set up. Connect with Genesys via Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. As of November 20, 2020, Genesys Interactive Insights (GI2) is deprecated in Genesys Engage cloud (formerly known as PureEngage Cloud [PEC]). With possibly the largest acquisition in this space completed, we have started to finally hear from Genesys as the dust settles. This makes it easier to take the best capabilities from the unified product portfolio. Listing: Interactive Intelligence | Genesys: PureConnect for Salesforce® Close Terms and Conditions. QPC Australia takes Beyond Bank's call centre to the cloud, Telstra, NTT and QPC score Genesys APAC partner awards, The biggest Microsoft stories for the Australian channel in 2020. MicroStrategy 10.x software is the business intelligence software that powers Genesys Customer Experience Insights (CX Insights). Genesys acquired Interactive Intelligence in December 2016. Multicloud CC solution Genesys Use Cases. The Genesys Cloud platform is designed to take full advantage of modern cloud strategies and technologies. As there always will be with a merger of this size. Raleigh-Durham, North Carolina Area. All rights reserved. Explore ways to engage and empower your team — because helping people is a great job. CIC 2019R(x) Genesys: Interactive Speech … Save the date for these upcoming Genesys events — virtual and in-person. Close Tell us about yourself Watch Demo Test Drive The provider helps with installation Install from Genesys's Website You're almost ready to get the code. Under the agreement, Interactive shareholders will receive US$60.50 per share in cash, representing a premium of 36 percent to Interactive Intelligence’s unaffected closing share price on 28 July. For Microsoft products with sub-versions such as R1/R2, … Interaction Web Portal, SOAP Listener, and Interactive Update require: A new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI), replaces GI2. See the latest customer and employee experience releases. Chief Architect Genesys | Interactive Intelligence. Genesys Interactive Insights for iWD 8.0 supports all platforms supported by Genesys Interactive Insights 8.0, and supports MySQL 5.0.41+. Genesys acquired Interactive Intelligence in December 2016. See how Genesys solutions meet and exceed modern security standards. Win and keep customers with a blended approach to sales, marketing and support. Complete Analytical Application with pre-built ETL, Intelligent Data Lake and Multi-dimensional Cubes – We deliver IT Analytics as a solution built upon Microsoft™ BI in the cloud (EC2 or Azure) or on-premises. Indianapolis, Indiana Area. Genesys pioneered Experience as a Service℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty. Microservices, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience. Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognised by all leading industry analysts, with highly … For more information about the acquisition completion, visit https://www.genesys.com/uk/interactiveintelligence. Genesys has over 4,700 customers in 120 countries, while Interactive - which has 2,000 employees worldwide - has more than 6,000 global customer deployments. The acquisition has already been unanimously approved by Interactive Intelligence’s board of directors and Genesys’ operating committee, This article originally appeared at crn.com, 7 steps to MSP success: from pricing to specialisation. Salesforce Terms and Conditions. Feb 2015 – Dec 2015 11 months. Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognised by all leading industry analysts, with highly complementary solution portfolios. PureCloud is a multi-tenant, enterprise-grade cloud system based on a microservice architecture that leverages Amazon Web Services. For detailed documentation, see the MicroStrategy website . Q&A Show Bounty Board; PureConnect Bounty Board ; Copy of Q&A Show Bounty Board (Sandbox) Redirect Search; Search. See what’s possible. Take your Genesys experience to the next level. As of December 1, 2016, Genesys now owns Interactive Intelligence and all of its solutions. Learn how to serve customers where they are and guide them on more productive journeys. We’re constantly innovating. Explore the features and functionality of Genesys Cloud in this self-guided tour. Explore how the unsung stars of customer service are improving customers' lives. We put the customer at the centre of everything we do and passionately believe that great customer engagement drives great business outcomes. It sells both cloud-based and on-premises software. Genesys pioneered Experience as a Service ℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. “The combination of Genesys and Interactive Intelligence creates the largest innovation leader purely focused on delivering exceptional customer experiences. Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets. H+K Strategies for Genesys Genesys. [email protected] Genesys will maintain its headquarters in Daly City, as well as key offices in Indianapolis, Indiana and Durham, North Carolina. The transaction is expected to close by the end of this year. We’ll continue to offer, support and invest in best-in-class solutions, including PureCloud®, Communications as a Service℠ (CaaS) and Customer Interaction Center™ (CIC), in addition to our core Genesys products.”. Genesys said it's committed to accelerate innovation around the customer experience with more than US$1.3 billion in annual revenue and nearly US$200 million in R&D spending. Genesys Telecommunications Laboratories Inc., the maker of call-center software, has agreed to buy Interactive Intelligence Group Inc. in a deal valued at about $1.4 billion. Genesys User Group for Customers; Be a Creator; AMA; GCAP Community Member of the Month; Latitude by Genesys – User Group; Latitude By Genesys; Genesys Cloud PAC; Help Cole Out! Choose a dedicated partner that works with you before, during and after your deployment. SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com/en-gb, the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. Give customer emails the attention they deserve with better management tools. Keep the (two-way) conversation going on your customers’ favorite messaging apps. Copyright © 2018 The Channel Company, LLC. The Web Intelligence status bar reflects the last date and time when the report was refreshed. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys | Interactive Intelligence May 2013 – Present 6 years 7 months. Make your website a conversation starter with live chat and solve issues in real time. Support only applies to Oracle Linux versions 5.x and later. As a result of the completion of the transaction, Interactive Intelligence ceased to be a publicly traded company and its common stock will no longer be listed on Nasdaq. Oct 2016 – Present 4 years. For Genesys Engage cloud customers, Genesys Interactive Insights (GI2) is deprecated as of November 20, 2020. Gain insights from customers, employees, industry thought leaders and more. Over 120,000 business professionals around the world rely on CPI to power their connections so they can engage, collaborate and take care of their customers. In accordance with the terms of the acquisition, Interactive Intelligence shareholders received $60.50 per share in cash for each share of Interactive Intelligence common stock they held at closing, for a total transaction value of approximately $1.4 billion. Hopes to fight off contact centre rivals. 0771 441 1342, Neil Thomas Consult the experts and get the tools for seamless cloud-to-cloud migrations. Create experiences rooted in empathy — to build trust and earn loyalty. Genesys, or Genesys Telecommunications Laboratories, Inc., is a company that sells customer experience and call center technology to mid-sized and large businesses. Recording Cloud Backup Service is for Genesys Engage cloud deployments only. Power deeply connected experiences through the seamless, all-in-one contact centre solution. Genesys said the purchase will allow the company to execute on its mission of powering the “world’s best customer experiences at scale, anytime, anywhere – over any channel, in the cloud and on-premise,” according to Genesys chief executive Paul Segre. Other requirements. If you receive your Genesys solutions through a partner, please contact your … Find the right Genesys partner or join our partner network. Don't have an account or not sure? With the completion of the transaction, Paul Segre will continue to serve as CEO, providing leadership that best supports the needs of customers, partners and employees. So far, Genesys has made it clear they will continue to support both company’s existing solutions. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS Indianapolis, Indiana Area. I believe Genesys is in the best shape since 2016 when it acquired Interactive Intelligence. Now combined, Genesys is able to support customers of any size in all industries everywhere in the world with the most complete portfolio available in the cloud and on-premise. Don't have an account or not sure? Industry heavyweights like Avaya and ShoreTel are hiring financial advisors to explore new strategic options, which could include potential sales of the companies or selling off specific assets. Enter your corporate address and we'll get you set up. “We will significantly invest across the entire Interactive Intelligence product portfolio to support the continued momentum of Purecloud, cloud communications-as-a-service and Customer Interaction Centre,” said Segre. Smooth your move to the cloud with experience, expertise and a personalised plan. Genesys | Interactive Intelligence. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation. Harness the power of your data with predictive routing. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Tested on a physical machine and on VMware vSphere 5.0. Title Trump Says Michael Flynn Was Tormented By 'Dirty Cops' Runtime 0:32 Author Wochit Keywords Russian Interference In The 2016 United States Elections Military Intelligence Uni : Interactive Intelligence for $ 2 billion expertise and genesys interactive intelligence personalised plan, while ShoreTel recently acquired cloud-based UC Corvisa. 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