Enter your search term to display live search results. Seller at first agreed to a partial refund but is now saying she has proof that the item has been received as she said she has spoke to the post office and they can confirm they delivered it to my house Let the seller know your item hasn't arrived. ... as of October 2016, things have changed at eBay: as with Amazon, the seller is only protected if proof of delivery is obtained. You'll be able see the item's expected delivery date, and the address it's being shipped to. Basically, this means that you won't lose out on the return postage As you've already returned it, … Just escalate in 8 days and do neg her stating item not received. It had never been delivered and the post man had signed for it but brought it back to the office. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren't home when the package arrived and they took delivery of it for you. It only takes a few defects and the seller will be penalised heavily. If the shipped item was sold for under $750, delivery notification is adequate proof. If the shipping address you provided during checkout is incorrect, select Contact the seller on the order's delivery information page and see if they'll cancel the order. Item not received/collected. It's the seller that files the claim, as it's the seller that contracted with the shipper. PayPal Seller Protection exists to help sellers trade confidently on eBay. If the seller offers to give you your money back, they have 2 business days to issue your refund. Report an item that hasn't arrived. And I don't believe either of them posted the item Both items went for a real song and would have been a bargain for mePissed off to think it would count against me, the buyer when I've bought hundreds of things that have been delivered no problem. The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. There are ways of checking a buyer's history and some times this flags up some very "unlucky" buyer's who seem to have loads of "undelivered" items.This only seems to happen to EBay parcels - I sell on a number of sites, all my parcels look identical, and yet it is only Ebay parcels that go missing. I am now been ignored so just waiting to be able to escalate as I asked to see her proof & since then I've had nothing but silence . If it's says delivered you will not get any money back either from ebay, paypal or credit card company worth try see if you get but as long as seller can provide tracking no where the item delivered from your local delivery office (for roaylmail) then they simply decline your claim if you make appeal they may ask for proof of postage from seller and once it's provided your appeal will be declined Seller paid £5 postage, which was by Standard Parcels and did not request recorded delivery. Buyer claims the item wasn’t received. You can also report an item that hasn't arrived through My eBay - see the instructions below to find out how: Once you've let the seller know, you can check on the status of your request at any time. Let the seller know your item hasn't arrived. So the bottom line is that buyer may well still have the item but his money has been refunded. Tracking information shows the item out for delivery on 12/16, and that's the last activity. If possible, we recommend trying to collect your package from the original address. Posting can be proved but not delivery unless recorded. Item not received. The good news is that Royal Mail are now monitoring those addresses that seem to attract a lot of Ebay lost parcel claims.On top of this, each case opened against a seller counts as a defect. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. must remember to refresh the page before posting, She has messaged back saying she gave me a chance & has now passed it on to eBay to sort out No sign of any evidence, As long as you've opened a case you just wait to escalate it.You will get your money back.I just had someone do that to me - told her politely to refund me and then claim it back from the Royal Mail.EBay will just refund you if she doesn't. Once you have filed an Item Not Received claim, eBay will request the seller to provide proof of delivery within next 7 days. Ignore me. this has never happened to me before. eBay Money Back Guarantee timelines. You can find your order's delivery information in your Purchase history - opens in new window or tab. If you haven't received it then leave it open. Due to the fact she was on the case from the start I have a feeling she does this a lot. Reply to her that you have checked the garden etc and it is not with you. Report an item that hasn't arrived. Amazon holds the position that only a signature is proof of delivery. sellers can't neg buyers - they haven't been able to for a long time - and without tracking she will not win the case. You haven't received your item so they will have to claim from Royal Mail. So the seller has now left me positive feedback calling me a liar and a con artist. As the seller, you are responsible for ensuring packages arrive to the buyer. I have spoke to the sorting office but they have no parcels their for me . She is probably lying hoping you will close the case - you must not close it. Last night she contacted me and said it still hadn't arrived and wanted to know why. The onus is on the seller to prove the loss in order to get a refund from the post office and I've been there so know it's a pain. Bought a coat on eBay a fortnight ago , hadn't received the item by this weekend so opened a case . As most of us know, if a seller sends a purchased package with USPS tracking less than $750.00 and tracking shows a delivery in the buyer's zip code, eBay and PayPal both consider that a delivered package even if the buyer claims it was not received. of course you should bother - the value is irrelevant. I had sent the item recorded delivery and according to the website there was a copy of the signature the post man had obtained from the buyer. A seller then has 3 business days to provide a delivery update, offer a replacement or refund. She is definitely coming across as a bully. Check the sorting office. In many cases, if not most, eBay ask you to return the item by trackable means and now often provide the returns label for you and pay for the Parcelforce delivery. Bought a coat on eBay a fortnight ago , hadn't received the item by this weekend so opened a case . If the seller has already shipped the item, they won't be able to change the shipping address. The buyer is not "responsible for security" as you accused me of. Here's how to cancel a case: It's important to make sure you're certain you want to cancel a case, as you won't be able to re-open it once it's been closed. I am surprised that this is the stance of PayPal. the seller has contacted me saying she has not received the item. I have the receipt as proof of postage. I sent her the copy of the signature saying I had presumed she had recieved it. The seller has 3 full business days from the report date to respond to the buyer or offer a solution. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. parcel was sent out on the 15th of jan by 2nd class. Use TAB key to navigate results. 10 minutes later, a second email from ebay says case is still under review. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. This isn’t eBay. We'll make sure you either receive the item you ordered, or get your money back. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. - I escalate claims and ebay rules in my favour. Or has that changed (again). Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you paid by Paypal, and open a claim with Paypal for an item not received, as part of the process, Paypal will ask the seller for proof of mailing AND proof of at least a delivery attempt. If your item hasn't arrived, you're protected by the eBay Money Back Guarantee and can ask the seller for a refund. Won't let me escalate the case yet .What if she leaves horrid feedback ?Also she is saying it was sent via Royal mail Drop Box , what's that ? Tip If you haven't already done so escalate the case. Let the seller know your item hasn't arrived. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). After it is all sorted, remember to block her so you don't inadvertently deal with her again. You have the option of adding a message to the seller. After a couple of days the buyer found it at her local sorting office. I am not saying that this is the case for you MyPanda, but if your seller has been badly scammed this way in the past, she may be just far more cautious than is needed. many thanks. what happens now? Amazon requires signature confirmation in cases where a customer says they have not received their item/package even when said package has tracking info confirming delivery to customer. Obviously, this is an unprecedented time and eBay is … Buyer get nickers in a twist because the item didn’t arrive within the time advised by eBay and wants a fund. Interestingly, this buyer had placed this order to be delivered to a third party. I bought an item for $300 on 12/6, seller shipped in less than 72 hours later. x-post. In order for it to work, sellers must provide proof of item delivery. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. I've had 2 not arrive this month. Select More actions beside your item and then I didn't receive it. I wouldn't normally bother but it cost me £19 without the postage . Something went wrong. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. So i left negative feedback stating that item was not as described/photo, it smelt of smoke and how it had gone astray in the post. My understanding is that the problem is still the seller's. USPS tracking shows delivery. To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. Are you a seller looking to respond to an item not received case? Buyer pays for item on a Friday. Item is not actually received until 10 days later. It usually takes 3 to 5 business days for a PayPal refund to go through. The seller will also pay for return shipping.. When they do, you'll receive an email letting you know. It's possible that your item may still arrive after you've been issued a refund. To get started, select the item that's not arrived above, or follow these steps: Go to Purchase history - opens in new window or tab. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be … And now saying she has reported you too. Please allow extra time after the expected delivery date before contacting the seller to let them know that your item hasn't arrived yet. Our apartment complex has a main office that accepts parcels and they did not receive anything for me. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If you didn't get your item, you're covered under eBay Money Back Guarantee. Buyer claims he has not received it. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. However, if after 3 business days the seller hasn't been able to resolve your problem, you can ask us to step in and help. eBay will not protect you from a claim if you send the tracking number to the buyer via email. - Next, ebay rules in favour of buyer. EBay provides an estimate that the item should be received by the Thursday or Friday. seller sounds like a flipping bully! I'm not sure what to do , I have asked to see the proof but she is demanding I close the case, Don't close the case. The seller will also pay for return postage.. I am astounded she thought a partial refund was ok. And she is clearly lying saying she has proof of delivery. You can choose to either: Most of the time, if your item hasn't arrived, the seller will resolve your issue for you. It's her fault not yours, and eBay will find in your favour. Therefore she must register a claim with Royal Mail and refund you immediately. Seller sends item the next business day (the Monday). Here is what happenned: - Buyer claims did not receive $200 item, even though tracking shows delivered and signed for. I have proof of postage for this item, but obviously no tracking number etc. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. I didn't think sellers could leave negative feedback for buyers anyway? To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. This is page 1 of 2 (This thread has 47 messages.). A buyer can report in My eBay that they didn't receive an item once the latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date. “says here that ebay user x0x-scumbag4lyf-x0x has placed 1,000 orders and issued 999 item-not-received cases, yet is still active on the site. Fed up with being called selfish for having kids in school, Weâre looking for parents in the North, Midlands or South East to take part in online focus groups, Find out what Mumsnet users thought of Echo by Lloydâs Pharmacy, Item not received yet seller has proof I did, Talk widget showing discussions of the day & trending threads, Subscribe to Mumsnet emails direct to your inbox. Seller at first agreed to a partial refund but is now saying she has proof that the item has been received as she said she has spoke to the post office and they can confirm they delivered it to my house I've checked the back garden in case it was thrown over & have asked the neighbours but no sign of it . You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. If your delivery certificate does not have a buyer’s signature, then Amazon has a high probability of passing and refunding directly. Amazon has different rules > IN the amz help A-to-z Guarantee: Order Not Received they did not say a word about situation when tracking says delivered, customer says not. The seller is trying their luck. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Tip AIBU to ask if you think there's a chance schools could be closed till September? Seller can't do anything in retaliation. Don't worry about a one off negative, I don't pay too much attention unless it's less than 90% and a seller can't leave neg for a buyer. A week later the buyer emailed me to ask where her item was. I think, as a buyer, I would approach her in a more understanding way - you may still not get anywhere but it is worth a try. Amazon holds the position that only a signature is proof of payment within next 7 days brought. 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