We booked through TUI and paid in full to go on a holiday to Lanzerote on 29 March. If you no longer wish to have a refund credit note, you booked online or over the phone, and you have already received your refund credit code, please email us at TUIIrelandInfo@tui.co.uk to apply for a cash refund. If customers are unable to accept the refund credit, we are offering the option of a cash refund. Tui has been widely criticised for telling customers whose holidays have been cancelled that they must accept a “refund credit note” and then phone the company to ask for a refund. TUI has suspended the majority of its hotel stays, package holidays and cruises due to the coronavirus outbreak - here’s everything you need to know about getting a refund. TUI previously said it is discussing trips on a case-by-case basis if a passenger has a pre-existing medical condition which means they're more likely to suffer severe symptoms of coronavirus. If you think your trip is affected, but you haven't been contacted by TUI, you can contact it on 0203 451 2695 or by using this online form. After the refund credit note has been received holidaymakers can then ask for a refund. If your holiday hasn't been cancelled but you're due to travel before June 30, 2020, TUI says you can amend your trip for free. TUI UK has now given formal commitments to the CMA to contact customers who have an unused credit note, to let them know they can convert it to a refund, which will be paid within 14 days. The FCO has since changed its advice to recommend against all but essential international travel, and TUI says it won't be offering holidays departing before April 16, 2020. If you booked in a TUI Store, you can call between 8am and 8pm from Monday to Friday, 8am and 6pm on Saturday and 10am and 5pm on Sunday. TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. Supermarket Christmas shopping rules at Asda, Tesco and Sainsbury’s explained, Coca-Cola is giving away free personalised cans of Coke for Christmas, Debenhams launches a closing down sale with up to 80% off in stores and online, ©News Group Newspapers Limited in England No. As the travel provider is experiencing a large number of calls, it's asking that customers only phone if they're due to travel in the next 48 hours. If your original booking was for a TUI River Cruise and you were due to travel on or before May 31, 2020 you’ll receive a refund credit and a separate booking incentive up to 20 per cent. Confused about whether travel insurance covers you when it comes to coronavirus? To speak to the team, please call 0203 451 2688. has a free tool that can help you do this. Martin said: "TUI's policy is you're being offered a voucher for your holiday but you can get a refund and legally you are entitled to a refund but you need to call them up to get a refund. But on April 17, TUI amended its policy, replacing the refund plan with the offer of a credit note. Once you have received your refund credit code from Tui, you can use its refund request form to apply for a cash refund. If you can’t find what you’re looking for, please feel free to contact us. Turned out my flight was cancelled, refunded me while i was on the phone. Will you get paid before Christmas and can your employer pay you early? We’re receiving nearly one million calls into our contact centre a day as customers are flooding the phone lines ahead of holidays being cancelled. To start a claim, you need to contact your credit card provider directly - Which? We're part of TUI Group - one of the world's leading travel companies. Keep in mind the travel insurance must have been taken out before the FCO advice changed, otherwise you won't be covered. Tesco recalls festive fruit and nuts packs over fears they will make you sick. Chargeback can be used to reclaim cash for goods and services you didn't receive. News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. TUI UK&I. In an update last week, TUI said it was suspending all travel to any destination deemed unsafe to visit by the Foreign & Commonwealth Office (FCO). I have tried to contact Tui multiple times by phone and by email to ask for a cash refund … TUI launched a new online refund form in May to make things easier for customers to get their money back after apologising for their holiday refund fiasco. The refund should include your accommodation, or just the flight itself if you only booked plane tickets through TUI. TUI … Contact for Customers If you have a query, take a look at our Ask a Question section. However, Tui is still breaking the law by insisting customers accept a refund credit note, before applying for their cash refund. Martin Lewis has explained why some TUI customers are experiencing difficulties with the tour operator's new online holiday refund form. We’ve also rounded up the travel insurers who will cover you if coronavirus causes flight cancellations. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Comments are subject to our community guidelines, which can be viewed, TUI has announced the suspension of a large portion of its holidays due to coronavirus, Flight delayed 8 HOURS by passenger who joked he 'has coronavirus', suspending all travel to any destination deemed unsafe to visit by the Foreign & Commonwealth Office (FCO), your rights as a traveller and if you can cancel your trip, Martin Lewis has urged holidaymakers to check travel insurance and hotel policies, travel insurers who will cover you if coronavirus, Independent Press Standards Organisation (IPSO). But when May 1 came in stead of sending those customers and email with the credit note code, TUI, who have cancelled almost 900,000 holidays, told people there was a delay. If you’ve got a query about anything before you go – including amendments, invoices and ticketing – give us a call on: Phone: 1850 946 164 (ROI) 028 90 389 387 (NI) Email: As the FCO is advising against all but essential international travel, you may also be covered by your travel insurance if TUI is not helping you. To inquire about a licence to reproduce material, visit our Syndication site. Card refunds usually take seven to 10 days to reach your account, depending on your bank. You will be refunded the full amount you originally paid for your booking. Claims apply for purchases made by debit card, or by credit card for purchases under £100, and must be done within 120 days of the transaction. We have had a couple of emails to say they will contact us re next steps ie, a refund. Despite the new online holiday refund form trying to make things easier, it seems the … Littleindiangirl Tue 07-Apr-20 16:01:43. The FCO advice is in place for an initial 30 days, although this could be extended. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. To start a chargeback claim, you need to contact your card provider but as it isn’t written into law there is no guarantee you’ll get your money back. Martin Lewis has urged holidaymakers to check travel insurance and hotel policies to see if you cancel due to the virus outbreak. Here’s how you can get in touch: Download the TUI App – this is the easiest way to get hold of … The contact number for TUI is available directly from their website at no or lower cost. If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. And all of our holidays are designed to help you Discover Your Smile. If you do not want to book another holiday with us, we can refund you the value of your refund credit back to your original payment method. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN.. A Tui spokesperson replies: Our contact centre is exceptionally busy at this time. We've explained your rights as a traveller and if you can cancel your trip. TUI tells us holidaymakers will have the option of a cash refund or the choice of an alternative holiday of the same cash amount to another destination. The company has put in place a system for refunding their customers for cancelled holidays. 8,000 jobs at risk at travel firm Tui How does the credit refund work? View our online Press Pack. If you need extra information on travel updates and travel ban laws, visit here. Refund can take up to 10-14 days, i have received confirmation by email. Please check with your network provider. Call Connection, Calls cost 7p per minute plus your standard network charge. I called TUI explained what i had read on departure website and asked if i would be flying? Holidays & Flights: +44 (0)203 451 2688 (Opening times: Monday - Friday 09.00 - 19.00, Saturday 09.00 - 18.00, Sunday 10.00 - 17.00) Cruises: New bookings: 0203 451 2682 If you can’t find what you’re looking for, please feel free to contact us. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. If you still haven't received your refund after this time, please contact us … To access the free TUI live chat service click on the image below Some other useful links for Tui are as follows. Affected holidaymakers will receive a refund credit for the full value of the holiday. TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. A passenger is trying to get a refund from Tui for two holidays she had booked with it to Turkey. If you think your trip is affected, but you haven't been contacted by TUI, you can contact it on 0203 451 2695 or by using this online form. A week ago, Tui was still insisting that customers waited for a “refund credit note” before phoning for a refund. Please visit our website FAQs for more information. Those with flights and hotels booked by debit card may be able to claim a refund via their banks using the Chargeback scheme. Claims can then be made directly through the ABTA website. TUI UK has now agreed to contact customers who have an unused credit, to let them know they can convert it to a refund, which will be paid within 14 days. Please note that any incentive associated with your booking will automatically expire once you submit your refund request and cannot be redeemed as cash as part of your refund. This can be done up to 12 months after your original departure date. To see all content on The Sun, please use the Site Map. Any TUI Airways flight only or TUI or First Choice accommodation booking will not be protected under the ATOL scheme or the ABTA bonding scheme. 100% of the donation goes to educational programs in holiday destinations. They will now be able to apply for a cash refund through an online form. Tui customers previously had to phone to claim a cash refund, with many reporting that it was impossible to get through. Passengers who booked through a third party must contact the booking party directly, as refund policies may differ. You can also contact their customer service team in case you have any issues with your refunds or compensations for your past flights. Customers with a holiday due to depart before April 16, 2020, will be contacted by TUI. Please ensure you have the bill payers permission before calling. Shore excursion enquiries: 0203 451 2728 or. To make the refunds process simpler TUI launched an online refund form in May, after apologising to hundreds of thousands of customers for their holiday refund fiasco.. Expectant travellers not only had their long-awaited holidays cancelled, but then found themselves struggling to get their money back.. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. If you take a look at the TUI home page, we quickly see that there is no immediate contact number. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN.. You'll need to have your booking number to hand so TUI can track down your holiday. If you don't have travel insurance, you may be able to claim your money back through your credit or debit card provider. TUI explain that each refund needs to be processed manually and could take up to 4 weeks. Holidays & Flights: +44 (0)203 451 2688 You can do this up to seven days before your original departure date. Tui’s Refund Procedure. You may be asked to provide a doctor's note to prove you are at risk if you travel. I’m just happy that i didn’t pay for the fit to fly test! Contact Media Press releases TUI Stories Annual General Meeting 2020 and Q1 Key financial information Interviews, speeches & presentations AGM Photos Calendar Contact TUI Ticker on the Coronavirus Responsibility TUI Care Foundation View from the top Sustainability strategy Our approach Sustainability Indices & Awards Reporting & Downloads Contacts This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. But if you booked through a third party travel agent TUI say that refunds … The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. 020 3451 2688. All holidays before 15 May 2020 have been cancelled. If you have a query, take a look at our Ask a Question section. TUI is also a member of the Association of British Travel Agents (ABTA) so as a last resort, you can contact ABTA if you're struggling to get a refund. And all of our holidays are designed to help you Discover Your Smile. (Opening times: Monday - Friday 09.00 - 19.00, Saturday 09.00 - 18.00, Sunday 10.00 - 17.00). For other inquiries, Contact Us. We've asked TUI if can get a refund for your trip, instead of rebooking, and we'll update this article when we know more. For retail customers, we will contact you to arrange your refund. Credit card payments between £100 and £30,000 are covered under Section 75 of the Consumer Rights Act. The drastic action from the travel and tourism company comes as global cases of coronavirus, also known as COVID-19, soared to 208,000 - with 2,626 incidents in the UK alone. We're part of TUI Group - one of the world's leading travel companies. TUI contact and refund (5 Posts) Add message | Report. I wondered if anyone can advise. Speaking on The Emma Barnett Show on BBC Radio 5, Lewis said: "TUI's policy is you're being offered a voucher for your holiday but you can get a refund and legally you are entitled to a refund … The main contact number for TUI is 0845 682 0190, or you can ring their local rate number which is 0203 451 2688 and there are plenty more ways to get in touch with TUI. At the moment, TUI is accepting bookings for its summer and winter season beyond April 16, 2020. ⚠️ Read our coronavirus live blog for the latest news & updates. 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