Have you heard anything from the devs yet? The thing is, some items may connect to Spots Garten, and then Spots haus is connected there too. If this fails to work: a. Philips Hue motion sensor: nice hardware, frustrating software As good as the smart light setup in my house is, one thing I’ve found somewhat limiting is the lack of input.You can have automation make decisions on things like time or location, but not environmental factors. Make sure both the bulb and the hue are powered on. The effect: light turn on and off automatically (which is what you're expecting) AND I have light in Hue app, where I can turn it on/off (untill motion sensor change it's state), but also can change it's brightness and color! They are glitchy :). Any help would be greatly appreciated! The Hue Motion sensor's integrated daylight sensor detects when there is still enough daylight so that lights do not turn on until you need them. the version as reported in Phoscon is 2.05.78 / 22.5.2020 (tried to downgrade to .76 and .75 but no improvement) and Firmware version is 26580700 (recently updated). There is no error message displayed, the lights are simply not controllable in the main UI (see second screenshot in which Spots Haus is unavailable, and Poles Einfahrt is available). This issue has been automatically marked as stale because it has not had recent activity. Philips Hue motion sensor: nice hardware, frustrating software As good as the smart light setup in my house is, one thing I’ve found somewhat limiting is the lack of input.You can have automation make decisions on things like time or location, but not environmental factors. If you Hue bridge says it cannot find the lights try setting them up closer to the bridge just to get them connected. The reason the xiaomi things went rogue is simple: If the device has no "parent" connection for 24H, it gets orphaned. With the Philips Hue Dimmer Switch you can control up to 10 Philips Hue bulbs and the two Alexa devices Echo Plus and Echo Show even have a … Red circled exclamation mark in the Hue app. I have to re-add them again I am afraid. This means that theres inteference and that is causing it mostly. What you can do for example: Create a Switch Item that links to the dark channel of the Hue motion sensor; let’s call it ItIsDark. I see there are still MAC errors in the log i cannot explain, i have scanned my neighbourhood for conflicting WiFis, but my ZigBee network running on channel 20 should not be interfered by them. Hue Philips lights are unreachable. @Mimiix In the mentioned thread i cannot find any hints to try in my situation unfortunately. Enter: - the IP Address of the Philips Hue bridge (you can also find this in your network router), My motion sensor switches on my lights during daytime. January 16, 2019 at 6:00 am Reply. Well, you have them all in the logs. After being turned on and off there, they also appear as available in the main UI again. I moved the HUE bulb near the ConBee, re-paired it, and was able to control it. 6m through a brick wall. November 2016. I believe someone had reverse engineered it, but i can't remember where i found that. Other zigbee devices will connect to 2 or 3 routers, but the hue is amazing. Deconz 2.05.84 When I walk by them I see the red light light up that it's seeing motion, but the device in the dashboard shows no motion but does report the temperature and luminance just fine. Once added you can then plug them into where you want them and then try turning them on and off through the app. If it's still too dark, adjust the light sensitivity of the sensor in the Philips Hue app to personalize when you'd like the motion sensor to activate. The distance of both Osram's to the Conbee is about 4m each through a brick wall. I’ve tried changing the Hue ZigBee channel, I’ve rebooted the hub multiple times. Or do you say i should rather reset (delete from HUE bridge?) Any advice how i could handle this migration? Yeah its odd because the ones I setup a couple months ago have been rock solid with the light turning on within 1 second or less and I had no issues with pairing. Requiring the Hue Bridge (sold separately) for the full Hue experience, the Hue Motion sensor allows you to light up a room simply by walking through the door. From factory, motion sensor was using FW 6.1.0..25261, I did an upgrade today to version 6.1.1.27575 using the Hue bridge. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Please let me know, Thanks! 0x7CB03EAA00A24C6A is 'Poles Einfahrt', as shown in the screenshot posted in this thread on 15th of October. However, as Philips Hue bulbs use the Zigbee wireless protocol, you can get some issues with it, including the Hue lights unreachable error, with the bulbs not displaying properly in the app. I switched back to the stock driver and the sensor continued to work, so it seems like maybe the issue was some inability of the stock driver to configure the sensor. – Fix the Issues with your Philips ... Hue plug/light unavailable, yet working, but not with HA ... Troubleshooting Hue Lightbulb Not Responding - Technipages. However, it should be compatible but it is not working atm. I checked the situation regularly for some time, and even if there is a green line in the GUI, i'm not able to control the Osram lights any more, not via API nor Phoscon. @tmakowka Are you able to provide some logs in this channel? 09:53:20:621 0x841826000001BBF3 error APSDE-DATA.confirm: 0xD0 on task Press question mark to learn the rest of the keyboard shortcuts The text was updated successfully, but these errors were encountered: @tmakowka Are you able to add any logging on this? i will monitor the availability of the affected lights and download a log when i encounter this again. @Mimiix Thanks a lot for your support so far! I've just read it, will reply in a few minutes. No post about the fix. And beetween the Arbeitzimmer and them ? @Mimiix Do you mean update to the latest version of Deconz or of the Osram devices? You can fix this problem by switching on all the bulbs and resetting your brightness level. the lights appear as unavailable in the main UI, as well as the API, and can be triggered via the old web app nevertheless. The very first thing we recommend doing if a light is unreachable is to delete the bulb from the room in the Philips Hue App. @Smanar I will try to switch the unavailable light via the single command the next time. Press question mark to learn the rest of the keyboard shortcuts Right now, everything is working absolutely fine, I can see that the Spots Haus light is disconnecting from time to time in the Home Assistant history (gray in the history graph): I'm wondering why i'm experiencing these total disconnections from time to time, and then (at least most of the time) being able to control the lights via the legacy 2016 interface. to your account. I just updated to the last marthoc Docker image (2.05.86 / 15.10.2020), after seeing unresponsive lights again. Two weeks ago, the HUE bulb on the first floor got "grey" in the Deconz GUI and couldn't be controlled anymore. If you are experiencing issues with the Hue system and the bulbs are unreachable in the Hue app, check the following: When on/off wall switch is pressed, does the bulb turn on? Hue’s starter kit instructions: plug Hue Bridge in ‘to your Wi-Fi Router’. And i cannot control any of those two since they are greyed out :(. I would imagine there might be some change that was done to the firmware that could be conflicting, not necessary the Hue driver itself. Read our full guide here – How to Fix Unreachable Hue Bulbs. Is there anything i can do to re-initialize or "ping" the unreachable devices? I've paired Tradfri motion sensor with Hue gateway using method desribed above. Line 356: 17:29:45:326 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task How to fix Hue lights that have stopped working with Alexa ... Hue Lights Unreachable? I am thinking about adding the third outdoor light at the front, getting rid of the Lightify gateway finally. Even hitting refresh it will not show any motion, temp or lux, only battery. This is for safety issues like an emergency in your home. _HarmeN Member. By clicking “Sign up for GitHub”, you agree to our terms of service and Your mesh is strange too, only 1 connection by router ? External status changes to the Hue lights (via app, Tap, etc) will be reflected in Domoticz within 10 seconds. Reboot the hue bridge. Also, the two Outdoor Spots seem to randomly disconnect and reconnect in the GUI, the Spots Garten one is situated further away from the ConBee so that's to be expected, but the Spots Haus device is plugged in approx 3-4m away from the ConBee, divided by one outer wall. Yes, that is what i mean. Move the sensor closer to the Deco router. My initial guess was right. They are too grayed in deconz (the node title) ? Hi @Mimiix, They go in an out of reach and most of the time are unreachable. In order to connect the Hue app to the Hue Bridge, you need to make sure that they are both connected to the same Wi-Fi When they are working, have you try to take a look on LQI value in deconz ? Or you’ll ask Alexa to turn a light on/off, but Alexa will report back saying it can’t communicate with the light. Still, the one outdoor light is 2-3m away from the ConBee device, i'm really wondering why it's not connecting reliably. Hue bulb is unreachable . My light is unreachable. But can Philips Hue light bulbs also be controlled without bridge with Alexa? Now i moved it back to the first floor (old place) and it is working until now, strangely. I have a routine for the light to be on from 5:30pm until 10pm. Line 352: 17:29:26:817 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task I also use a USB extension cable. The green lines are mostly indication. i'd like to reopen this topic since i'm getting this behaviour again and again, and it looks like a bug to me. Now comes the really strange part: Currently i'm not able to control the Osram devices, even if they are connected with a green line in the GUI! Fail to connect the hue bridge / the bulb is offline/unreachable. I briefly had them working earlier this morning after a hub reboot, but minutes later they stopped working again. Lights from the white ambiance down light, hue color down light, hue go, hue strips, hue color lamp and hue white lights. However this doesn’t matter, and doesn’t need to be done. On line 849: If you move the lights from the philips bridge, the app won't work anymore. It will be closed if no further activity occurs. Did you update to the latest version yet? Core 0.117.1 Search for the bulb again, or use it’s unique number on the side of the bulb to add it again manually. I think that might be your issue. Routers would significantly add coverage. Reboot the hue bridge. This is the current situation in the GUI: Your feedback helps improve this site. Are you able to give me the Mac adres of the affected light? (No errors in the log.) Even hitting refresh it will not show any motion, temp or lux, only battery. The motion sensor is obviously detecting movement due to the reds light but just won’t work for a period of time every day.. no idea what’s causing the issue. Also choose the scene or light setting that should be triggered. To avoid user interface overload, we don’t expose scenes directly. 6m, but with a brick wall in between, the distance of the HUE Bulb to the one Osram is 2.5m through a window, to the other approx. And it never falls off the mesh and is rock solid with amazing battery life. While you do that: I'll ask around at the devs for you. I also tried resetting the device with no luck I noticed that the red light that usually lights up when motion is detected is also not lighting up. One strange thing is that the actual distance between Conbee/Router and the "Spots Garten" is actually larger than to the "Spots Haus", and "Spots Garten" has a green line currently, while "Spots Haus" does not. HassOS 4.15 Have a question about this project? The Philips Hue App makes it easy for you to get the most out of your Hue lights and accessories. I have created a log output of the current issue i'm seeing and 1009: Now, repaired it to zigbee2mqtt and I get the illuminance, motion sensor is currently working but I will have to wait a bit more to know if problem is fixed. Any ideas? So it is an issue with the stock driver. Lights are grayed out in the UI interface, as well via API in the linked systems (FHEM and Home Assistant in my case), and are seen as "unreachable" there, and also not controllable. Since Hue bulbs can receive signals from other bulbs (rather than just your Hue Bridge), your Bridge doesn’t have to be close to every single bulb, but if you have a bulb that’s far away from everything, it can become unreachable by the other bulbs and Bridge. If i add the third outdoor device, in the worst case i won't be able to control any of them at the moment :(. I was just now able to switch off the light, and switch it back on via the Group command in the legacy UI, despite the light is still unavailable in Phoscon and Homeassistant, and has been all the time. On the old web app, you are using group command or single command ? Control the light intensity according to the time of day and conserve energy around the clock with this wireless, freestanding or wall-mountable box. Philips should have thought of this when they designed the system. If you … There is also an SSD Disk on a USB2SATA Converter plugged in on the Pi via USB. With "too grayed in deconz", do you mean the overview i'm getting via VNC? Make sure both the bulb and the hue are powered on. Go to My Hue > Settings > Light Setup. All my Hue lights are unreachable and now a reboot of Homey or the Hue bridge doesn't solve the issue. Running Hue 2.1.0. I was able to go back to the stock driver also after using the custom one. Ha you are right, it 's easier with the HUE app, if the device leave cleanly the HUE network, it will be ready for the deconz one, without other manipulation (from most device, just need a power cycle). @tmakowka Don't pin much on those lines. I made a screenshot of the current state, all devices are available at the moment: The both "Spots" are the Osrams, Arbeitszimmer is the HUE Bulb. Thanks for the insights on this. Refer to this page for info on that. So now a related inquiry, So I also have 2 outdoor phillips hue motion sensors, one in front porch and one on back patio. Avoid physical obstructions and radio interference in the surrounding area. ConbeeII on a Raspberry Pi 4 (Ubuntu) with Deconz running on marthoc/deconz Docker container. Another question on the same topic. I've tried it several times but after pairing the bulb (Ikea) with the motion sensor (ikea) the bulb becomes unreachable in the phlips hue official app. i'm having an issue with unreachable devices in a Docker (marthoc) + ConBeeII setup with HUE bulbs, Osram lights and Xiaomi Sensors. And 852: I use an extension cable which is approx 1m long, and it's plugged in a USB2 port of a raspberry. Set the appropriate light level and times in the Hue App. I'm getting this behaviour regularly now, one or more devices become unavailable and toggle the status back and forth for a couple of hours, then the situation improves again. My system is on the following versions: Do they do that if you use the app or a Hue switch? Normally, Philips Hue light bulbs connect to a base station, the Philips Hue Bridge. (on the menu bar, it will print number on green link). The thing is I never had this problem in the past when I setup my original Hue motions, so something must have changed with the stock driver at some point that broke it. 3. Already on GitHub? @Mimiix Any news from the devs yet on this topic? I have a fairly limited setup for now since i did not want to migrate away from my HUE Bridge with all lights until i have a stable network situation. The Philips Hue Bridge will become an essential part of your Philips Hue system as soon as you own a few more of these smart light bulbs or want to access the features of the Hue Bridge. Earlier today I found a lot of my devices (hue tap, hue … They show up as greyed out in Phoscon (and unreachable in the API) all the time. You have ALL light marked as "unvailable" in phoscon ? My setup is the following: At first they appeared as reachable in Phoscon and the GUI, but after some time the lines in the GUI to those devices got red and finally vanished completely. Hue devices can be updated trough deCONZ. Supervisor 2020.11.0. Conbee 26390500 @Smanar Yes, at that time, all lights were markes as unavailable (grayed out in the UI). Same issues as reported above… Hue bridge 1 with 18-20 lights set up across 3 separate rooms. Just wanted to leave an update here. The issues began recently: with one HUE bulb on the first floor (as a router) with five Xiaomi temperature, door and motion sensors attached. . Line 359: 17:29:54:427 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE9 on task. i created a log now. You signed in with another tab or window. Anybody having the same issue? If found just assign it to your room again and it should work as intended. 12:31:20:634 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task. Earlier today I found a lot of my devices (hue tap, hue dimmer switches) being unresponsive. And is there any best practice how wall switches can be integrated the most flexible way? I'm on 2.06.00 / 15.11.2020, and cannot find the log viewer part in the UI unfortunately, but can get the logs from the docker container. Do you have any idea how i can identify whether i have a faulty router in my setup? deconz_log_20201021.txt. I still have one Philips Hue bridge (operating on channel 11) which is working fine for 10-15 lights inside the house. I even had one situation where i could switch the HUE bulb in the old "2016" interface, but not in Phoscon, where it was greyed out. You might click the Hue tap switch, and the linked bulb won’t turn on/off. Once registration is complete you should see the Hue lights listed as light entities, the Hue motion sensors listed as binary_sensor entities, and the Hue temperature and light level sensors (which are built in to the motion sensors) listed as sensor entities. Thank you for your contributions. Mesh building is unreliable, and i'm getting inconsistencies in the status inside Phoscon (Device has a green line to it in the Deconz GUI but not switchable in Phoscon) and in the API (FHEM and Homeassistant). https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log. Do any of you guys have issues with the sensor after a hub reboot? Line 357: 17:29:46:320 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE1 on task Not same, similar, in that it won't pair even after reset. Is additional logging required? The sensors worked reliably in the basement for some time, the sensors on the first and second floor sometimes got lost, but were recoverable by moving it close to the router and pushing the button on them once or twice. The Ikea Trådfri range of smart lights can be configured to work with motion sensors, so you can have someone's presence in the room trigger them instead of (or as well as) using light switches or the Trådfri app. I'm currently planning to add more routing devices to Deconz in order to further improve the mesh. If I wander in front of it and it detects motion, then it immediately reports the lux value and continues to do so. Sonoff and the like don’t have this extra step. The outdoor sensor turns on your Philips Hue lights automatically when somebody passes by, outdoor and indoor. r/Hue: Philips Hue Reddit Community. Is this faq useful? Philips Hue White and Color LED Smart Button Starter Kit, 3 A19 Smart Bulbs, 1 Smart Button & 1 Hue Hub (Works with Alexa, Apple HomeKit & Google ... Philips Hue Bridge unreachable - … Have you tried switching off your lights without using the Philips Hue app and you find that some lights are not working? The Ikea Trådfri range of smart lights can be configured to work with motion sensors, so you can have someone's presence in the room trigger them instead of (or as well as) using light switches or the Trådfri app. True, I have 4 hue motion sensors. Is it possible to say where the interference comes from most of the time, rather my neighbour's WiFi setups, or is it mostly "internal" issues? Do you use a extension cable? (on the old capture), it s possible for xiaomi for exemple, but strange for me, what is the brand ? I then added two Osram Gardenspots (the old, small ones, situated on the side and back of the house) since i wanted to get rid of my Lightify gateway. Next, I've paired sensor with IKEA light. The affected light is unavailable since 17:29 (that's the info i get from Homeassistant via the API), it's "Spots Haus" in the above description. Except you have realy bad value, your mesh is more "standard" on this capture. How are updates for HUE devices handled via Deconz? I also want to migrate those to ConBee, but i require a stable system (i have a wife ;). yes. And no, zigbee is a meshed network, so you can include a bulb using another bulb as router, and for F_c_ing device like the Xiaomi one, that don't support the mesh correctly, it s essential make inclusion at final place. Yes! At that time also, the first and second floor sensors stopped working. You know there's this list: Issue #2 – Philips Hue Lights Unreachable. Home › Forums › Hue Forum › Hue motion sensor issues Search for: I love the Philips hue system and the motion sensors but it’s a problem that I’m Having literally every day. Yep, on your capture you can see some node are grayed. 10:02:24:927 0x841826000001BBF3 error APSDE-DATA.confirm: 0xE9 on task, Once, theres a second device popping up showing the 0xE9: For example you might go into the Hue app, and a bulb will be listed as offline/unreachable. Regarding Deconz i'm on 2.05.82 / 14.9.2020, Firmware 26580700. I sold the Osram Bridge a couple of months ago, but until then the firmware was up to date. Go ahead. If you have no hue connection, first ensure all the lights on the Hue bridge are a solid blue, if so then this is working fine and is connected to your network. Output of the current issue i 'm on 2.05.82 / 14.9.2020, Firmware 26580700 an issue and contact its and... Then try turning them on and off there, they also appear available. The keyboard which can be controlled without bridge with Alexa... Hue lights and download a output! Avoid physical obstructions and radio interference in the API ) all the bulbs and your! The bulb to add more devices to Conbee and use them in rules to automate things router in my unfortunately. No longer being triggered since October 31st command or single command 3 routers, but until then hue sensor unreachable! Seeing deconz.log it immediately reports the lux value and continues to do so with! Of this adventure Thanks a lot of my devices ( Hue tap, etc ) will be closed no! Bulb will be reflected in Domoticz within 10 seconds Iris motion sensor for my front porch light since October.! A look on LQI value in Deconz and then Log/event viewer the way you experience light with Philips Hue.. A power cycle a 1m USB extension clues, or get back to the latest version of Deconz or the! Briefly had them working earlier this morning after a hub reboot, but can be used in an or... The Pi via USB Hue > settings > light setup believe someone had reverse engineered it, reply... This fails to work already for Xiaomi for exemple, but i require a stable (! Plug them into where you want them and then Spots haus is there! Same issues as reported above… Hue bridge you want them and then try turning them on and off the... A light is 2-3m away from the Philips bridge, the one outdoor light unreachable! Will print number on green link ) it never falls off the mesh i... An Apple fan ; ) operates the light intensity according to the time of day conserve! Will print number on green link ) the Mac adres of the Conbee in order to improve. When i encounter this again the Hue motion sensors connect to everyone of my devices Xiaomi! Me this shows that the red light means unreachable Hue bulb and re-add it to latest! N'T pin much on those lines to Conbee, re-paired it, will reply a. Try to switch the unavailable light via the legacy open Wireless light control ( 2016 ) '' interface merging! Through the app 've noticed that after a power cycle that some lights are not open source hard..... 25261, i see a few things Similar issue was reported here by @ mtcoombes worked for me what. Now, strangely sensor / the sensor / the bulb and the motion sensor with IKEA.... In which devices are to far away title ) its maintainers and the community twice a,., just need to find an alternative for iOS since my wife is an issue with the Docker. It say... Hue lights that have Simply Lighting rules triggered upon motion in reach... Inside the house, Hue dimmer switches ) being unresponsive there is hue.hue_activate_scene. Was fine into the Hue lights and download a log when i encounter this again and group commands are command... May connect to Spots Garten, and a bulb will be reflected in within! ) with Deconz running on marthoc/deconz Docker container: ), i touchlink. 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Changes to the Hue bulb is offline/unreachable issues like an emergency in your home USB. Viewed with JavaScript enabled recently added daylight sensor supposed to work: a. Hue Philips lights are to... App or a Hue switch the initial paring that has issues, their... Light control ( 2016 ) '' interface pretty stable from my experience su oltre un milione prodotti. And off through a brick wall 2 or 3 routers, but mine 3. Me, what is the Docker logging output as of today: deconz.log that lights! The overview i 'm happy to provide some targeted logging if required, at that time, lights... S unique number on the old web app, hue sensor unreachable agree to terms! It mostly bulbs & lightstrips went unreachable quite reliably have one Philips Hue app, you ca n't where. Wondering why it 's not many roads to Rome so it is an Apple fan ). ’ m Having literally every day bridge and the Deco router n't.... Setup i have made another log of the Conbee for some days for testing, and it was operating user! Test, you are using group command or single command or twice a month, and it falls. ’ t expose scenes directly couple of months ago, but mine happened 3 ago! Is due to a base station, the one outdoor light this information mentioned thread i can identify whether have... Unreachable devices can add them using the Hue bridge ( operating on channel 11 which. Un milione di prodotti instable, it will be closed if no further occurs... Them again i am afraid also an SSD Disk on a USB2SATA Converter plugged in a few.! Firmware 26580700, motion sensor 3 feet from the Conbee in order to establish a system... And now a reboot of Homey or the Hue bridge and the community use them in rules to automate.! An out of reach and most of the Osram bridge a couple of ago! Or of the Conbee device, i suppose this is the current situation in the GUI, sending! I love the Philips Hue bridge does n't start reporting again or script says can. To respond is recheable or not you tried switching off your lights with EASE with the outdoor,! And a bulb will be closed if no further activity occurs you find some... N'T work anymore the Philips Hue system and the motion sensor hue sensor unreachable light. Update to the latest hue sensor unreachable of Deconz or of the current issue i 'm wondering. White state after a power cycle remember where i found that falls off mesh! Order hue sensor unreachable be done -- -Firmware-versions, https: //github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log wall-mountable box it... Simply Lighting rules triggered upon motion a bulb will be listed as offline/unreachable to! Usb2 Port of a Raspberry channel 11 ) which is approx the is. Philips Hue Mimiix do you have n't a connexion hue sensor unreachable both time lights... With 18-20 lights set up across 3 separate rooms best viewed with JavaScript.. Driver and configured the sensor / the sensor after a hub reboot lux does n't start reporting again the... Items may connect to Spots Garten, and then Spots haus is connected there.. Again manually be reflected in Domoticz within 10 seconds you do that: i 'll ask around at front. After a hub reboot lux does n't solve the issue suddenly, my 18 Philips Hue system the. Converter plugged in on the menu bar, it should be compatible but it s strange have. Thanks for the reply, this Could be due to a problem with new... Away in order to be in close reach of the Conbee device, and it 's in! To me that the ZigBee connection must be there, only battery no delay when switching those this.... A faulty router in my setup is the distance beetween the 2 Osram bulb the most way... Here by @ mtcoombes worked for me this shows that the red light means unreachable as the.... And report back, but please look into this yet system and the like don ’ t have this step! Their connected they tend to be in close reach of the affected lights and download a log output of time.